Friday, March 21, 2008 - Posts

Loyal opposition improves customer service

During one of my first meetings with my management team, I discussed the concept of loyal opposition and how it fits into my management philosophy.  I believe in loyal opposition and I encourage debate, discussion, and disagreement – I think they are healthy.

A recent event confirmed to me that loyal opposition and the environment that it fosters is alive and well in the Auditor’s Office.  During a meeting with County Recorder Joan McCalmant, Jason Siebrecht (Manager – GIS/Mapping) posed a question to Becky Shoop (First Deputy Auditor):  Why not relocate the real estate transfer books in our office to the County Recorder’s Office – it would save our customers time and effort.  Jason asked the question on a Wednesday and on Friday we moved the books to the Recorder’s Office (see news release below).  To top it off, Jim Morgan, a former employee of the Auditor’s Office, volunteered to organize the books on his own time.

While you may not think this is a big deal, it will save the title companies, real estate attorneys, and realtors time and effort - which ultimately should reduce the cost of completing real estate transfers in Linn County - which should ultimately benefit homeowners and businesses.  Thank you Joan, Jason, Becky, and Jim!  Great teamwork!  --Joel @ 3:50pm


Customer Service Improved in County Offices

 

Auditor and Recorder work together to better serve the public

                                                                                   

                       

CEDAR RAPIDS—If you need to research Linn County real estate transfer and land description books, the Linn County Auditor’s Office and Recorder’s Office recently made the task easier. The books used to be split between the Auditor and Recorder. The separation of the collection, combined with the fact that the Recorder’s Office is in the basement of the county administrative building and the Auditor’s Office is on the top floor, created an inconvenience to the public who had to go back and forth between offices to get the information they needed.

The complete collection of real estate transfer books is now housed in the Recorder’s Office. The Auditor is still the custodian of the books, but the public benefits by physically combining the books into one central location.

“We are always looking for ways to make services more efficient,” said Joel Miller, Linn County Auditor. “Recorder Joan McCalmant agreed to combine the real estate transfer books into one location in her office. It’s a real benefit to the public.”  ###

 

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